BSOP 206 Week 3 Quiz

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BSOP 206 Week 3 Quiz

1.Question :(TCO 3) Acceptance sampling _____.
Student Answer: is the application of statistical techniques to the control of processes
 was developed by Walter Shewhart of Bell Laboratories
 is used to determine whether to produce a lot of material based on the evaluation of a sample
 is more economical than 100% inspection


 2.Question :(TCO 3) According to the ASQ-based definition of quality, _____
Student Answer: quality is the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
 quality depends on how well the product fits patterns of consumer preferences
 even though quality cannot be defined, you know what it is
 quality is the degree to which a specific element conforms to standards
 quality lies in the eyes of the beholder


 3.Question :(TCO 3) An example of product-focused processes produce _____.
Student Answer: projects and job shops
 commercial baked good, steel, and beer
 automobiles and home appliances


 4.Question :(TCO 3) A hospital is an example of a _____.
Student Answer: repetitive process
 product-focused process
 process-focused process
 specialized process

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 5.Question :(TCO 3) Training and quality improvement programs are examples of _____.
Student Answer: internal costs
 external costs
 costs of dissatisfaction
 prevention costs
 societal costs


 6.Question :(TCO 3) Pareto charts are _____.
Student Answer: a way of organizing errors, problems, or defects
 a graphical way to identify processes
 used to indicate which p may yield the least payoff
 All of the above


 7.Question :(TCO 8) A drawing of the movement of material or people is a _____.
Student Answer: flow process
 process chart
 service blueprint
 flow chart


 8.Question :(TCO 8) Which of the following are typical of process control systems?
Student Answer: Sensors collect data.
 The digitized data are analyzed by computer, which generates feedback.
 Their sensors take measurements on a periodic basis.
 Measurements are translated into digital signals
 All of the above


 9.Question :(TCO 8) Service blueprinting _____.
Student Answer: provides the basis to negotiate prices with suppliers
 mimics the way people communicate
 determines the best time for each step in the process
 focuses on the provider’s interaction with the customer
 can only be successful with two-dimensional processes


 10.Question :(TCO 8) Four types of process strategies include _____.
Student Answer: repetitive focus, process focus, mass customization, and product focus
 manual, automated, computer, and service
 process focus, repetitive focus, mass customization, and people focus
 modular, continuous, discrete, and technological



 2.Question :(TCO 3) Explain how lack of focus quality can lead to higher costs. Please provide examples.


 3.Question :(TCO 3) Identify the five steps of DMAIC and explain how they are applied.


 4.Question :(TCO 3) What are the four broad categories of causes to help initially structure an Ishikawa diagram or cause-and-effect diagram?


 5.Question :(TCO 8) Describe the four basic process strategies.



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