BSOP 326 Week 2 Checkpoint

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BSOP 326 Week 2 Checkpoint

1. (TCO 4) Which of the following represents a point of disagreement between Deming and Juran? (Points : 2)

Upper management requires training and experience in managing for quality.
Change can be accomplished within the organization’s existing structure.
Commitment by top management is a necessity.
Employees need to know who uses their products.


Question 2.2. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 2)

Most problems depend on the system and cannot be controlled by workers.
Slogans benefit customers more than workers.
Not all workers can read the slogans.
Slogans are costly to maintain and periodically update.


Question 3.3. (TCO 4) Which of the following is not a part of the Profound Knowledge system? (Points : 2)

Appreciation for a system
Management by objectives
Understanding of variation

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Question 4.4. (TCO 4) The author of Quality is Free is which of the following individuals? (Points : 2)

Joseph M. Juran
Frederick Taylor
Armand Feigenbaum
Philip B. Crosby


Question 5.5. (TCO 4) Unlike Deming and Juran, _____ approach was primarily behavioral. (Points : 2)



Question 6.6. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 2)

terms and definitions used
a quality management system
improving quality
outgoing quality levels


Question 7.7. (TCO 3) The framework for companywide quality control (CWQC) in Japan is provided by _____. (Points : 2)

the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award


Question 8.8. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 2)

to recognize the achievements of high-quality companies
to establish guidelines and criteria for evaluation of quality-improvement efforts
to provide detailed information on how award-winning enterprises achieved success
to encourage the use of quantitative analysis to improve quality


Question 9.9. (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except _____. (Points : 2)

from quality assurance and strategic quality planning to broad focus on process management
from a focus on current customers to a focus on current and future customers and markets built on long-term relationships
from human-resource administration to high-performance work systems
from intraindustry rivalries to intraindustry alliances


Question 10.10. (TCO 3) Which of the following is not an objective of state-sponsored quality awards? (Points : 2)

Providing a forum for information exchange
Winning a state award as a prerequisite to apply for the Baldrige Award
Encouraging firms to adopt quality-and productivity-improvement approaches
Promoting awareness of productivity and quality

1. (TCO 4) Match the following:
(Points : 10)



Question 2.2. (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas? (Points : 5)



Question 3.3. (TCO 4) What are two of Deming’s 14 points? (Points : 5)



Question 4.4. (TCO 3) List four of the eight quality management principles of ISO 9000. (Points : 5)



Question 5.5. (TCO 3) What categories are available under the Deming Prize? (Points : 5)



Question 6.6. (TCO 4) Deming’s Point 3 is: Understand inspection. Briefly explain what Deming means. (Points : 5)



Question 7.7. (TCO 4) What are Feigenbaum’s three steps to quality? (Points : 5)




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