Upper management requires training and experience in managing for quality.
Most problems depend on the system and cannot be controlled by workers.
Joseph M. Juran
terms and definitions used
the Shewhart Award
to recognize the achievements of high-quality companies
from quality assurance and strategic quality planning to broad focus on process management
Providing a forum for information exchange
|Question 2.2. (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas? (Points : 5)|
|Question 3.3. (TCO 4) What are two of Deming’s 14 points? (Points : 5)|
|Question 4.4. (TCO 3) List four of the eight quality management principles of ISO 9000. (Points : 5)|
|Question 5.5. (TCO 3) What categories are available under the Deming Prize? (Points : 5)|
|Question 6.6. (TCO 4) Deming’s Point 3 is: Understand inspection. Briefly explain what Deming means. (Points : 5)|
|Question 7.7. (TCO 4) What are Feigenbaum’s three steps to quality? (Points : 5)|