BSOP 588 Week 5 DQ 1

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BSOP 588 Week 5 DQ 1

Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes. For example:
• Toyota and the recalls
• BP and the Gulf oil disaster
• NASA and the Space Shuttle disasters

What behaviors were being driven by their metrics? Identify whether they were the correct behaviors or the wrong behaviors.

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