GSCM 326 Final Exam

Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.

Assist managers in performing needed statistical tests.
Assure the customer of the quality of the product produced.
Direct responsibility for outgoing quality.
Replace defective output.

environmental protection system.
quality assurance system.
customer service system.
None of the above

outdated equipment.
production workers.
lack of automation.
management.

be very short.
cover all facets of the market.
achieve actionable results.
address more than one issue per question.

Mission deployment
Policy deployment
Value development
Quality orientation
 

Nature of work
Adequate pay
Safe working environment
Reasonable level of job security

It assists organizations in recruiting the most suitable employees whose values match the culture of the organization.
It helps organizations to segment customers into natural groups in order to customize products that are better able to meet customers’ needs.
It assists organizations in identifying opportunities for improving quality and operational performance.
It helps organizations to increase employee morale and commitment to the organization.

Problem-solving team
Project team
Virtual team
Self-managed team

prevention cost.
appraisal cost.
internal failure cost.
external failure cost.

grand average.
regression analysis.
standard deviation.
nominal group technique.

cause-and-effect diagram
scatter diagram
value stream map
affinity diagram

leadership.
attrition.
process variation.
quality.

Management support and leadership
Technical support
Customer support relationship and satisfaction
Supplier relationship and partnership