GSCM 326 Week 2 Quiz (Updated)

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GSCM 326 Week 2 Quiz (Updated)


Question 1.Question :(TCO 3) Which of the following provides an excellent place to start if a company does not already have a formal quality program in place?
Student Answer: ISO 9000
 Six Sigma
 Baldrige award
 Deming medal


Question 2.Question :(TCO 3) According to your text, the Baldrige Criteria, and Deming’s 14 points, strategy development requires a mission and vision. Commitment to aims and purposes by senior leaders is specifically addressed in the Leadership category discussed under
Student Answer: teach and institute leadership.
 improve constantly.
 learn the new philosophy.
 statement of purpose.


Question 3.Question :(TCO 3) Which of the following is true regarding production of services?
Student Answer: Compared to manufacturing, it is easier for service organizations to identify and measure customers’ needs and performance standards as they involve human contact.
 The production of services typically requires a lower degree of customization than does manufacturing.
 Compared to manufacturing, production of services is typically less labor intensive.
 Services are produced and consumed simultaneously.

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Question 4.Question :(TCO 3) Leadership, strategic planning, and _____ categories represent the “leadership triad.”
Student Answer: measurement, analysis, and knowledge management
 customer focus
 workforce focus
 operations focus


Question 5.Question :(TCO 3) Of the four levels of awards given in Australia, the _____ recipients will demonstrate approach and deployment that are well defined, planned, subject to review, and show evidence of improvement over time.
Student Answer: Foundation in Business Excellence Level
 Bronze Award Level
 Silver Award Level
 Gold Award Level


Question 6.Question :(TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called
Student Answer: quality leadership.
 quality control.
 quality improvement.
 quality planning.


Question 7.Question :(TCO 4) Ishikawa is best known for developing a popular quality improvement tool called the
Student Answer: u-chart.
 process capability index.
 cause-and-effect diagram.


Question 8.Question :(TCO 4) According to Deming, a product or service possesses quality if
Student Answer: the production process engages more workforce.
 the cost of the product or service exceeds its benefit.
 it enjoys a sustainable market.
 it shows variations in its production process.


Question 9.Question :(TCO 4) Which of the following is one of the four elements of Deming’s system of profound knowledge?
Student Answer: Quality leadership
 Understanding variation
 Modern quality technology


Question 10.Question :(TCO 4) A _____ is a set of functions or activities within an organization that work together for the aim of the organization.
Student Answer: quincunx
 hidden factory


Question 1.Question :(TCO 4) Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand psychology.


Question 2.Question :(TCO 3) How is Deming’s Point 10 (eliminate exhortations) addressed in the Baldrige Award?



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