HRM 420 Week 1 Quiz

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1. Question : (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Raymond Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes human capital?
Student Answer:  The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work
 The codified knowledge that exists in a company
 The quality of the products that are produced in a company
 The value of interpersonal relationships in the company
 The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company
Question 2. Question : (TCO 1) There are seven steps in an effective training design process. These include
Student Answer:  gap analysis, task analysis, job analysis, SWOT analysis, environmental scanning, and lectures.
 needs assessment, employee readiness, learning environment creation, transfer of training, planning for evaluation, selecting training method, and evaluation.
 e-learning, lectures, quizzes, exams, assessments, synchronous, and asynchronous.
 specific, measurable, attainable, realistic, timely, friendly, and smart.
 All of the above
 
Question 3. Question : (TCO 1) Companies that implement lean thinking in their organization do which thing?
Student Answer:  Avoid training and development because it is too costly
 Use efficiencies of scale to ensure cost overruns occur
 Do more with less
 Explain to customers why the heat is low in the conference rooms (saving money)
 Fail
Question 4. Question : (TCO 1) ADDIE stands for
Student Answer:  advertise, determine, delineate, internal, and efficient.
 analyze, designate, determine, internalize, and effective.
 assess, design, development, implement, and evaluate.
 analysis, design, development, implementation, and evaluate.
 alternative, direct, develop, implement, and evaluate.
Question 5. Question : (TCO 1) Which is an important implication of the value of intangible assets and human capital on a company?
Student Answer:  A focus on knowledge worker
 An understanding of the total quality management benchmarks
 Employee engagement
 An increased emphasis on adapting to change and continuous learning
 All of the above
Question 6. Question : (TCOs 1, 8) When comparing employees’ uniqueness and strategic value using typical training and development terms, which describes an employee known as a contract employee?
Student Answer:  High value and low uniqueness
 Low value and low uniqueness
 High uniqueness and low value
 High value and high uniqueness
Question 7. Question : (TCOs 1, 8) The term uniqueness, as used by training and development pertaining to certain employees, means
Student Answer:  employees with high value to the company.
 employees who will make the company diverse.
 employees who have green cards.
 employees with rare, specialized knowledge not easily obtained in the market.
 B and D
Question 8. Question : (TCOs 1, 8) Training and development is
Student Answer:  part of strategic HRM, especially when core competencies are included in training plans.
 a function of more than just the HRM team.
 sometimes handled by outside vendors and organizations, but typically this is only the training portion and not development.
 one of the most important pieces of HRM if an organization is a learning organization.
 All of the above
Question 9. Question : (TCOs 1, 8) When comparing employees’ uniqueness and strategic value using typical training and development terms, which describes an employee known as a job-based employee?
Student Answer:  High value and low uniqueness
 Low value and low uniqueness
 High uniqueness and low value
 High value and high uniqueness
Question 10. Question : (TCOs 1, 8) The example of Mike’s Carwash in the textbook is an example of a company that has
Student Answer:  used globalization to improve its overall training practice.
 improved its reputation for speedy service to ensure customers return by using training.
 linked its business strategy to training.
 All of the above
 B and C
Question 11. Question : (TCOs 1, 8) Describe three methods of building a training brand. Give an example from your work experience or a case or an example from our readings or discussions this week that support each of your three methods. Cite any sources you use.

 

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