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HRM 420 Week 1 Quiz

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HRM 420 Week 1 Quiz

Question :

(TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Raymond Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes human capital?

	Student Answer:		The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work
			The codified knowledge that exists in a company
			The quality of the products that are produced in a company
			The value of interpersonal relationships in the company
			The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company

Question 2.

Question :

(TCO 1) There are seven steps in an effective training design process. These include

	Student Answer:		gap analysis, task analysis, job analysis, SWOT analysis, environmental scanning, and lectures.
			needs assessment, employee readiness, learning environment creation, transfer of training, planning for evaluation, selecting training method, and evaluation.
			e-learning, lectures, quizzes, exams, assessments, synchronous, and asynchronous.
			specific, measurable, attainable, realistic, timely, friendly, and smart.
			All of the above

Question 3.

Question :

(TCO 1) Companies that implement lean thinking in their organization do which thing?

	Student Answer:		Avoid training and development because it is too costly
			Use efficiencies of scale to ensure cost overruns occur
			Do more with less
			Explain to customers why the heat is low in the conference rooms (saving money)
			Fail

Question 4.

Question :

(TCO 1) ADDIE stands for

	Student Answer:		advertise, determine, delineate, internal, and efficient.
			analyze, designate, determine, internalize, and effective.
			assess, design, development, implement, and evaluate.
			analysis, design, development, implementation, and evaluate.
			alternative, direct, develop, implement, and evaluate.

Question 5.

Question :

(TCO 1) Which is an important implication of the value of intangible assets and human capital on a company?

	Student Answer:		A focus on knowledge worker
			An understanding of the total quality management benchmarks
			Employee engagement
			An increased emphasis on adapting to change and continuous learning
			All of the above

Question 6.

Question :

(TCOs 1, 8) When comparing employees’ uniqueness and strategic value using typical training and development terms, which describes an employee known as a contract employee?

	Student Answer:		High value and low uniqueness
			Low value and low uniqueness
			High uniqueness and low value
			High value and high uniqueness

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Question 7.

Question :

(TCOs 1, 8) The term uniqueness, as used by training and development pertaining to certain employees, means

	Student Answer:		employees with high value to the company.
			employees who will make the company diverse.
			employees who have green cards.
			employees with rare, specialized knowledge not easily obtained in the market.
			B and D

Question 8.

Question :

(TCOs 1, 8) Training and development is

	Student Answer:		part of strategic HRM, especially when core competencies are included in training plans.
			a function of more than just the HRM team.
			sometimes handled by outside vendors and organizations, but typically this is only the training portion and not development.
			one of the most important pieces of HRM if an organization is a learning organization.
			All of the above

Question 9.

Question :

(TCOs 1, 8) When comparing employees’ uniqueness and strategic value using typical training and development terms, which describes an employee known as a job-based employee?

	Student Answer:		High value and low uniqueness
			Low value and low uniqueness
			High uniqueness and low value
			High value and high uniqueness

Question 10.

Question :

(TCOs 1, 8) The example of Mike’s Carwash in the textbook is an example of a company that has

	Student Answer:		used globalization to improve its overall training practice.
			improved its reputation for speedy service to ensure customers return by using training.
			linked its business strategy to training.
			All of the above
			B and C

Question 11.

Question :

(TCOs 1, 8) Describe three methods of building a training brand. Give an example from your work experience or a case or an example from our readings or discussions this week that support each of your three methods. Cite any sources you use.

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HRM 420 Week 1 Quiz

HRM 420 Week 1 Quiz

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