Review this article.
Lucier, K. H. (2008). A consultative training program: Collateral effect of a needs assessment. Communication Education. 57(4), 482–489. doi:10.1080/03634520802094305 (Academic Search Complete database)
Instructions on how to locate this article are on the Assignments page.
In your initial post, answer these questions based on your opinion of the actions of Lucier in the article, and utilize at least one concept from Chapter 3 of the textbook in analyzing the method Lucier used for needs assessment at the bank.