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Review this article.
Lucier, K. H. (2008). A consultative training program: Collateral effect of a needs assessment. Communication Education. 57(4), 482–489. doi:10.1080/03634520802094305 (Academic Search Complete database)
Instructions on how to locate this article are on the Assignments page.

In your initial post, answer these questions based on your opinion of the actions of Lucier in the article, and utilize at least one concept from Chapter 3 of the textbook in analyzing the method Lucier used for needs assessment at the bank.

  1. What was the initial reason that Lucier was called in to consult with the bank’s employees and manager? Do you feel this is in line with a traditional style of conducting a training needs assessment? Why or why not? (Opinions on this will vary; include at least one statement by Noe in your answer to support your opinion.)
  2. Explain one needs assessment method that Lucier used to conduct her needs assessment. State how she did this, and whether you feel this was an appropriate or inappropriate method considering the job she was asked to do for the project. If appropriate, why do you think that way? If inappropriate, which method would you have tried and why?