HRM 582 Final Exam

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HRM 582 Final Exam

1. (TCO C) Which of the following steps is a part of an affirmative action program? (Points : 5)

Perform a workforce utilization analysis.
Establish goals and timetables for employment of underutilized protected classes.
Develop action plans to reduce underutilization, including initiating proactive recruitment and selection methods.
All of the above


Question 2.2. (TCO C) The Age Discrimination in Employment Act prohibits discrimination against employees who are _____ years of age or older. (Points : 5)



Question 3.3. (TCO D) _____ is a behavior that occurs when members of a social identity group are treated unfairly, or unequally, because of their group membership. (Points : 5)



Question 4.4. (TCO B) An individual who makes the case for a diversity initiative based upon compliance with EEOC and affirmative action law is making that case based upon the _____ approach. (Points : 5)


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Question 5.5. (TCO B) Which of the following is not a diversity best practice, according to Diversity Officer Magazine? (Points : 5)

Strong support from top management and board chair
Promotion of only minority individuals until affirmative action goals are attained
Diversity or inclusion identified as a core value for the organization
Diversity awareness training for board, volunteers, and members


Question 6.6. (TCO E) _____ model is based upon the assumption that difficulties will likely arise from contact with differences. (Points : 5)

Loden’s dimensions of diversity
Parkers’ escalation of differences
The nacirema
None of the above


Question 7.7. (TCO A) In the Coca-Cola case, the diversity issues stemmed from _____. (Points : 5)

a lack of emphasis on product marketing
a lack of profits
a lack of emphasis on human capital issues
a lack of global markets


Question 8.8. (TCO D) _____ is a tendency that is fostered when we compare and contrast others’ cultures in relation to our own cultural values and norms. (Points : 5)

Group closure


Question 9.9. (TCO D) According to Allard, this group of people is portrayed in the media (in TV dramatizations) as “billionaires or bombers” and rarely as victims or ordinary people doing ordinary things. (Points : 5)



Question 10.10. (TCO E) The physical distance between individuals during various types of communications is referred to as (Points : 5)



Question 11.11. (TCO E) The _____ theory holds that during an interaction, people take certain steps to minimize uncertainty and enhance the comfort level of the interaction. (Points : 5)

uncertainty reduction theory
escalation of conflict theory
basic communication process
None of the above


Question 12.12. (TCO A) According to Harvey and Larsen, males tend to use a more _____, goal-directed leadership style, in contrast to women’s more _____, relationship-oriented leadership style. (Points : 5)

transformational; transactional
paradoxical; transactional
transactional; transformational
transformational; differentiated


Question 13.13. (TCO F) Which of the following topics should be covered in diversity training? (Points : 5)

Race discrimination
All of the above


Question 14.14. (TCO E) Most people screen out or misunderstand the intended meaning or purpose of what they hear in over _____ of communications. (Points : 5)



Question 15.15. (TCO E) The _____ generation values antirules and regulations, body language, change, competition, hard work, inclusion, success, and teamwork. (Points : 5)

baby boomer
generation X


Question 16.16. (TCO E) Hofstede’s cultural dimension of _____ refers to the tendency of people to look after themselves or their immediate family only, versus collectivism, which is the tendency of people to belong to groups or collectives and to look after each other. (Points : 5)

power distance
uncertainty avoidance


Question 17.17. (TCO E) In the _____ style of leadership, the leader gives direction to subordinates, and the communication is one way (top down). (Points : 5)

None of the above


Question 18.18. (TCO A) _____ religious harassment occurs when the harasser seeks to influence the behavior and makes demands of a religious nature on the victim. (Points : 5)

Quid pro quo
Hostile environment
Voluntary substitute


Question 19.19. (TCO A) Which of the following statements is correct? (Points : 5)

Sexual orientation is a protected class under Title VII of the Civil Rights Act of 1964.
Discrimination on the basis of sexual orientation is prohibited by the Civil Rights Act of 1991.
Sexual orientation is a protected class in 21 states, plus the District of Columbia.
None of the above


Question 20.20. (TCO F) Which of the following is a disadvantage of using a host-country national for an international assignment? (Points : 5)

Cost and time involved in training as it relates to cultural preparation
Not familiar with the company, products and services, internal procedures and so forth
Costly to relocate
Usually are paid premium salaries




  1. (TCO C) Assume that you are the director of diversity for Coca-Cola Corporation, and you are going to be speaking at a meeting of the senior executive team to discuss a new diversity initiative. The CEO asks if this is in response to recent EEOC lawsuits. How would you respond to the CEO? In your answer, be sure to compare and contrast the following three approaches to diversity management: equal employment opportunity, affirmative action, and diversity initiatives.(Points : 30)



  1. (TCO G) Identify the major diversity issues in the Cracker Barrel Restaurants case. Then evaluate the effectiveness of the changes that Cracker Barrel made in response to these issues.(Points : 30)


  1. (TCO E) Identify and describe the seven different components of metacommunication. Choose two countries and compare and contrast the countries along these seven components.(Points : 30)




  1. (TCO F) You are a human resources consultant, and one of your clients, a large school district in Minnesota, has contacted you to explore its high turnover problem among new teachers. It is especially concerned about the turnover rate among minority teachers. What are some possible causes of the high turnover? What suggestions will you provide regarding how Dallas Independent School District might be more effective in recruiting and retaining minority teachers?(Points : 30)




  1. (TCO H) Identify and analyze two issues or trends that you feel will affect global diversity initiatives in the next 10 years. What is the significance of each issue or trend discussed? How will organizational leaders need to prepare for these issues?(Points : 30)





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