1. Question : (TCO 1) One of the implications of technology in HRM is
Student Answer: to strengthen communications internally and externally.
employees will need more face time with their superiors.
managers will have to revert to autocratic decision making.
abuse of e-mail and web surfing is eliminated.
2. Question : (TCO 1) All of these changes are causing an increased diversity in the U.S. workforce except which of the following?
Student Answer: More baby boomers taking early retirement
Federal legislation prohibits employee discrimination
Passage of the Senior Citizens Freedom to Work Act
Globalization lowers barriers to immigrants
3. Question : (TCO 2) A small distribution organization uses a payroll company to provide employee compensation services and keep timesheet records and employee attendance history. This situation is an example of
Student Answer: offshoring.
centralized work surveillance.
4. Question : (TCO 2) A large manufacturing organization with 20 geographically dispersed production facilities recently cut its HRM staff by 60%. Each site has a few generalists, but specialist needs in recruiting and selection planning, employment law, training, and benefits administration have been consolidated into one location. This situation is an example of
Student Answer: shared services.
decentralized work surveillance.
5. Question : (TCO 3) When protected group members receive treatment different from other employees, this is called
Student Answer: adverse impact.
6. Question : (TCO 3) You are vice president of human resources of a large pharmaceutical manufacturer. Your firm has a longstanding tradition of promoting from within. New hires are fresh college graduates with no experience and no advanced degrees. Your firm is being sued by Ed, a 45-year-old MBA, who has attempted to apply for a general manager job. He knows the position is available because the incumbent died and the obituary was public information. He is claiming age discrimination. Which of the following discrimination defenses should be employed?
Student Answer: The 4/5 rule
Performance ratio comparison
7. Question : (TCO 3) Which of the following laws extends employment protection of most forms of disability status?
Student Answer: USERRA
8. Question : (TCO 4) Sharon, vice president of human resources for a large textile firm, is in a strategic restructuring meeting. The discussion topics include which one of the three production facilities to close. There are 40 employees at each of the facilities. When asked, “What should we tell the employees?” Sharon responds,
Student Answer: “Tell them we are keeping the newest plant open for another 2 years. Transfer all employees with 20 years of seniority to that plant.”
“Notify all workers immediately of probable plant closings within the next 4 years.”
“If we close, workers in affected areas get 30 days notice or 90 days pay and benefits upon closing.”
“Legally, we are not required to tell the employees anything unless we lay off 50 or more individuals.”
9. Question : (TCO 5) When a job analyst watches employees directly or reviews films of workers on the job, which analysis method is being used?
Student Answer: Group view method
Individual view method
10. Question : (TCO 4) Which of the following is not one of the guidelines for administering discipline?
Student Answer: Following the hot stove rule
Provide no warning
Be consistent and impersonal
Making discipline actions progressive
11. Question : (TCO 5) This job analysis method requires job incumbents to record their daily activities.
Student Answer: Journal method
Technical conference method
12. Question : (TCO 5) Where does recruitment occur in the strategic planning process?
Student Answer: Before corporate goals and objectives are established
After demands exceeds supply
After the labor supply and demand are compared
Before organizational mission is defined
13. Question : (TCO 6) Jane is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective?
Student Answer: Recruiting costs have increased 5% over the last 3 years.
Because 25% of resumes are received through the Internet.
Jane’s secretary spends more time acknowledging ad responses from qualified applicants than she did a year ago.
Jane’s secretary spends more time acknowledging ad responses from under qualified applicants than she did a year ago.
14. Question : (TCO 6) A benefit of a good recruiting program is indicated by which of the following?
Student Answer: More native speakers apply and fewer foreign nationals apply.
Minimized cost of processing unqualified candidates.
All applicants are encouraged to apply for jobs.
Recruiting results in no women and minority applicants.
15. Question : (TCO 6) Which is not a step in the selection process?
Student Answer: Initial screening
Conditional job offer
16. Question : (TCO 6) Which of the following is a recruitment alternative that keeps employees longer than temporary employees and are employed by a firm.
Student Answer: Leased employees
17. Question : (TCO 7) In the selection process, the employment testing should occur after
Student Answer: the medical/physical examination.
the initial screening.
the conditional job offer.
the completed application.
18. Question : (TCO 7) An activity included in pre-employment testing that creates a miniature replica of a job is called
Student Answer: a performance simulation test.
a work sampling.
an assessment center.
a global testing.
19. Question : (TCO 7) Application forms typically include all of the following except
Student Answer: a statement giving the employer the right to dismiss an employee for falsifying information.
permission for the employer to obtain previous work history.
name, address, and telephone number.
20. Question : (TCO 8) Which is not an on-the-job training method?
Student Answer: Job rotation
21. Question : (TCO 8) What is an employee development method that can allow the employee to share in decision making, learn by observing others, and investigate problems?
Student Answer: Job rotation
22. Question : (TCO 8) Organizational development addresses system-wide change in the organization. If following the Lewin change process, which order of steps are correct?
Student Answer: Change, refreeze, unfreeze
Unfreeze, change, refreeze
Refreeze, change, unfreeze
Unfreeze, refreeze, change
23. Question : (TCO 9) Hector is a research scientist in a large company. He refuses to go to staff meetings but volunteers to attend conventions where he receives recognition for his accomplishments. He holds 17 patents (more than two for each year he has been with his company, and they are proudly displayed on his office wall), but will not work with his manager on quarterly goals. What is Hector’s Holland vocational preferences type?
Student Answer: Realistic-investigative-enterprising
24. Question : (TCO 9) Career stages are important to employee development. The traditional stages are
Student Answer: entry-level, promotions, and retirement.
graduate, hired, trained, and retired.
exploration, establishment, midcareer, late career, and decline.
entry-level, establishment, midcareer, late career, and retirement.
25. Question : (TCO 9) Melissa prefers solitary work to large groups, asking questions rather than answering them, and making her own rules instead of following others. What Holland vocational preference model best represents her?
Student Answer: Realistic-investigative-artistic
1. Question : (TCO 3) Explain the need for equal employment opportunity laws in organizations. How has it impacted HRM? Defend your position.
2. Question : (TCO 7) You have been ask by the VP of HR to review the hiring practices of the organization. You determine that you need to ensure you are using best practices and the process is in compliance. Provide, define, and explain the five best practices for hiring that the EEOC recommends. Be sure to state why these are best practices, and why the EEOC recommends that you follow them.
3. Question : (TCO 8) You have just been promoted at the BBB Company and now have the responsibility of the employee orientation program. What components should be covered in the program? Explain what would be covered in your employee orientation program.